Q: How are care providers screened?

A: Our care providers are comprehensively screened through extensive employment, license and certifications verifications, in-house skill assessments, background checks and radom tasks assessments.

Q: What is the training and level of experience of the care providers?

• A: All our care providers are experienced, qualified and certified all the job functions they are assigned to perform. We match our clients with employees best suited to serve them based on a lot of factors and considerations.

• Q: Will care providers need additional training to meet specific family needs?

  A: Should the need and necessity warrant it, we do our best to ensure that additional trainings are given to our employees to meet specific clients’ needs.

• Q: How, and by whom, are the care providers supervised?

  A: Our care providers are supervised by our case managers, office administrators, clinicians, and nurse administrators, guided by state and federal regulations. Our policies and procedures clearly define supervisory levels and functions.

• Q: What procedures does the program have for emergencies?

  A: Our policies and procedures define and guide our employees on how to respond to emergencies.

• Q: Are families limited to a certain number of hours of services?

  A: The minimum is 2hrs of care a day

• Q: What is the cost of services? How is payment arranged?

  
  A: Cost of services is dependent on a number of factors, and non-specific.

  Payment sources include, but not limited, to the following:

  Insurance

  SSI

  Medicaid

  Foundation grants

  Non-Profit and Disability Organizations

  State Agencies

  Private pay

• Q: Can a personal care assistant (PCA) assist me or my loved with medication administration?

  A: No, they are not trained to do so.

• Q: Can my care giver smoke in my house?

  A: No. They are restricted from doing so